[Fixed] Wi-Fi or Bluetooth settings grayed out or dim on iPhone iOS

Symptoms

In rare instances, your iPhone, iPad, or iPod touch may be unable to enable Wi-Fi or Bluetooth in Settings. When this occurs, you will see the following symptoms:

  • Unable to turn Wi-Fi or Bluetooth on or off because the setting is grayed out or dim.
  • Missing Wi-Fi or Bluetooth MAC Address missing or displaying all zeros in Settings > General > About.

Resolution

If you encounter this issue, try the following steps and attempt to enable Wi-Fi or Bluetooth after each one.

  1. Verify that Airplane Mode is off.
  2. Restart your iOS device
  3. Update your iOS device
  4. Reset Network Settings, by tapping Settings > General > Reset > Reset Network Settings
  5. Restore your iOS device in iTunes.

If you are still unable to turn Wi-Fi or Bluetooth on or off after attempting these steps, contact Apple or your wireless carrier for additional assistance.

 

Additional Information

If you are able to turn Wi-Fi or Bluetooth on and off, but are unable to connect to a network or accessory, see the following articles for assistance:

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